{"id":6840,"date":"2026-06-28T16:00:38","date_gmt":"2026-06-28T14:00:38","guid":{"rendered":"https:\/\/www.cmt-translations.com\/customer-satisfaction\/"},"modified":"2026-06-28T16:02:39","modified_gmt":"2026-06-28T14:02:39","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.cmt-translations.com\/en\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"\n<div class=\"cmt-survey-wrap\" data-lang=\"en\">\n\n    <!-- Header -->\n    <div class=\"cmt-survey-header\">\n        <div class=\"cmt-survey-logo\">\n            <img decoding=\"async\" src=\"https:\/\/www.cmt-translations.com\/wp-content\/uploads\/2022\/11\/logo-cmt-firma.png\"\n                 alt=\"CMT Translations\" onerror=\"this.style.display='none'\">\n        <\/div>\n        <h1 class=\"cmt-survey-title\">Customer Satisfaction Survey<\/h1>\n        <p class=\"cmt-survey-intro\">Dear Client, in order to continuously improve our service quality, we kindly ask you to take a few minutes to fill in this questionnaire. Your feedback is highly valuable to us.<\/p>\n        <p class=\"cmt-survey-firma\">CMT S.r.l. \u2013 <em>Communication meets translation<\/em><\/p>\n    <\/div>\n\n    <!-- Success message (hidden by default) -->\n    <div class=\"cmt-survey-success\" style=\"display:none;\" role=\"alert\">\n        <div class=\"cmt-success-icon\">\u2713<\/div>\n        <h2>Thank you for your feedback!<\/h2>\n        <p>Your responses have been successfully recorded. Your input helps us improve every day.<\/p>\n    <\/div>\n\n    <!-- The Form -->\n    <form id=\"cmt-survey-form\" class=\"cmt-survey-form\" novalidate>\n        <input type=\"hidden\" name=\"action\" value=\"cmt_survey_submit\">\n        <input type=\"hidden\" name=\"nonce\"  value=\"5c5a826073\">\n        <input type=\"hidden\" name=\"lingua\" value=\"en\">\n        <input type=\"hidden\" name=\"ts\" value=\"1790001672\">\n                <div class=\"cmt-hp-field\" aria-hidden=\"true\" style=\"position:absolute;left:-9999px;top:-9999px;height:0;width:0;overflow:hidden;\">\n            <label>Non compilare questo campo\n                <input type=\"text\" name=\"cmt_website\" tabindex=\"-1\" autocomplete=\"off\" value=\"\">\n            <\/label>\n        <\/div>\n\n        <!-- \u2500\u2500 SECTION 1: Anagrafica \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n        <div class=\"cmt-section\">\n            <div class=\"cmt-section-header\">\n                <span class=\"cmt-section-num\">01<\/span>\n                <h2 class=\"cmt-section-title\">Your details<\/h2>\n            <\/div>\n            <div class=\"cmt-section-body\">\n\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\" for=\"ragione_sociale\">\n                        Company Name *                    <\/label>\n                    <input class=\"cmt-input\" type=\"text\" id=\"ragione_sociale\" name=\"ragione_sociale\"\n                           autocomplete=\"organization\" required>\n                <\/div>\n\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\" for=\"nome_compilatore\">\n                        Name and Surname of the respondent                    <\/label>\n                    <input class=\"cmt-input\" type=\"text\" id=\"nome_compilatore\" name=\"nome_compilatore\"\n                           autocomplete=\"name\">\n                <\/div>\n\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\" for=\"tipo_servizio\">\n                        Type of service used *                    <\/label>\n                    <select class=\"cmt-select\" id=\"tipo_servizio\" name=\"tipo_servizio\" required>\n                        <option value=\"\">\u2014 Please select \u2014<\/option>\n                                                <option value=\"traduzione\">Written translation<\/option>\n                                                <option value=\"interpretariato\">Interpreting \/ Event services<\/option>\n                                                <option value=\"multimedia\">Multimedia services (subtitling, voiceover\u2026)<\/option>\n                                                <option value=\"connectmetoo\">Connect Me Too<\/option>\n                                                <option value=\"altro\">Other<\/option>\n                                            <\/select>\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n        <!-- \u2500\u2500 SECTION 2: Rating \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n        <div class=\"cmt-section\">\n            <div class=\"cmt-section-header\">\n                <span class=\"cmt-section-num\">02<\/span>\n                <h2 class=\"cmt-section-title\">Service evaluation<\/h2>\n            <\/div>\n            <div class=\"cmt-section-body\">\n\n                <p class=\"cmt-scala-label\">1 = Very dissatisfied &nbsp;\u2022&nbsp; 5 = Excellent<\/p>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Linguistic quality and accuracy<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_qualita\" role=\"group\"\n                         aria-label=\"Linguistic quality and accuracy\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_qualita\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Compliance with agreed delivery times<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_tempistiche\" role=\"group\"\n                         aria-label=\"Compliance with agreed delivery times\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_tempistiche\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Ease of communication with the CMT team<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_comunicazione\" role=\"group\"\n                         aria-label=\"Ease of communication with the CMT team\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_comunicazione\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Professionalism and expertise of our staff<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_professionalita\" role=\"group\"\n                         aria-label=\"Professionalism and expertise of our staff\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_professionalita\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Speed of response to your requests<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_velocita\" role=\"group\"\n                         aria-label=\"Speed of response to your requests\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_velocita\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Clarity of the quote \/ commercial offer<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_preventivo\" role=\"group\"\n                         aria-label=\"Clarity of the quote \/ commercial offer\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_preventivo\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n                <div class=\"cmt-rating-row\">\n                    <div class=\"cmt-rating-label\">Value for money<\/div>\n                    <div class=\"cmt-stars\" data-name=\"voto_rapporto_qp\" role=\"group\"\n                         aria-label=\"Value for money\">\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"1\"\n                                title=\"Very dissatisfied\"\n                                aria-label=\"1 \u2013 Very dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"2\"\n                                title=\"Dissatisfied\"\n                                aria-label=\"2 \u2013 Dissatisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"3\"\n                                title=\"Average\"\n                                aria-label=\"3 \u2013 Average\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"4\"\n                                title=\"Satisfied\"\n                                aria-label=\"4 \u2013 Satisfied\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <button type=\"button\" class=\"cmt-star\" data-value=\"5\"\n                                title=\"Excellent\"\n                                aria-label=\"5 \u2013 Excellent\">\n                            <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                <path d=\"M12 2l3.09 6.26L22 9.27l-5 4.87 1.18 6.88L12 17.77l-6.18 3.25L7 14.14 2 9.27l6.91-1.01L12 2z\"\/>\n                            <\/svg>\n                        <\/button>\n                                                <span class=\"cmt-star-tooltip\"><\/span>\n                    <\/div>\n                    <input type=\"hidden\" name=\"voto_rapporto_qp\" value=\"0\" class=\"cmt-star-value\">\n                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\n        <!-- \u2500\u2500 SECTION 3: Fidelizzazione \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n        <div class=\"cmt-section\">\n            <div class=\"cmt-section-header\">\n                <span class=\"cmt-section-num\">03<\/span>\n                <h2 class=\"cmt-section-title\">Your overall opinion<\/h2>\n            <\/div>\n            <div class=\"cmt-section-body\">\n\n                <!-- NPS 0-10 -->\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\">How likely are you to recommend CMT to others? (0 = not at all, 10 = definitely)<\/label>\n                    <div class=\"cmt-nps-wrap\">\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"0\"\n                                aria-label=\"0\">0<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"1\"\n                                aria-label=\"1\">1<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"2\"\n                                aria-label=\"2\">2<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"3\"\n                                aria-label=\"3\">3<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"4\"\n                                aria-label=\"4\">4<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"5\"\n                                aria-label=\"5\">5<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"6\"\n                                aria-label=\"6\">6<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"7\"\n                                aria-label=\"7\">7<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"8\"\n                                aria-label=\"8\">8<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"9\"\n                                aria-label=\"9\">9<\/button>\n                                                <button type=\"button\" class=\"cmt-nps-btn\" data-value=\"10\"\n                                aria-label=\"10\">10<\/button>\n                                            <\/div>\n                    <input type=\"hidden\" name=\"nps\" value=\"0\" id=\"cmt-nps-value\">\n                    <div class=\"cmt-nps-labels\">\n                        <span>Not at all<\/span>\n                        <span>Definitely<\/span>\n                    <\/div>\n                <\/div>\n\n                <!-- Riutilizzo -->\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\">Do you intend to use our services again?<\/label>\n                    <div class=\"cmt-radio-group\">\n                                                <label class=\"cmt-radio-option\">\n                            <input type=\"radio\" name=\"riutilizzo\" value=\"si\">\n                            <span class=\"cmt-radio-btn\">Yes<\/span>\n                        <\/label>\n                                                <label class=\"cmt-radio-option\">\n                            <input type=\"radio\" name=\"riutilizzo\" value=\"prob_si\">\n                            <span class=\"cmt-radio-btn\">Probably yes<\/span>\n                        <\/label>\n                                                <label class=\"cmt-radio-option\">\n                            <input type=\"radio\" name=\"riutilizzo\" value=\"prob_no\">\n                            <span class=\"cmt-radio-btn\">Probably not<\/span>\n                        <\/label>\n                                                <label class=\"cmt-radio-option\">\n                            <input type=\"radio\" name=\"riutilizzo\" value=\"no\">\n                            <span class=\"cmt-radio-btn\">No<\/span>\n                        <\/label>\n                                            <\/div>\n                <\/div>\n\n                <!-- Osservazioni -->\n                <div class=\"cmt-field\">\n                    <label class=\"cmt-label\" for=\"osservazioni\">\n                        Comments and observations                    <\/label>\n                    <textarea class=\"cmt-textarea\" id=\"osservazioni\" name=\"osservazioni\" rows=\"5\"\n                              placeholder=\"Please share any comments that could help us improve our service\u2026\"><\/textarea>\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n        <!-- Error message -->\n        <div class=\"cmt-error-msg\" style=\"display:none;\" role=\"alert\">\n            <span class=\"cmt-error-required\">Please fill in all required fields and rate every item.<\/span>\n            <span class=\"cmt-error-server\"   style=\"display:none;\">An error occurred. Please try again later or contact us at sales@cmt-translations.com<\/span>\n            <span class=\"cmt-error-detail\" style=\"display:none;\"><\/span>\n        <\/div>\n\n        <!-- Submit -->\n        <div class=\"cmt-submit-wrap\">\n            <p class=\"cmt-required-note\">* Required fields<\/p>\n            <button type=\"submit\" class=\"cmt-submit-btn\">\n                <span class=\"cmt-btn-text\">Submit questionnaire<\/span>\n                <span class=\"cmt-btn-spinner\" style=\"display:none;\">\n                    <svg viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"12\" cy=\"12\" r=\"10\" stroke=\"currentColor\" stroke-width=\"3\" fill=\"none\" stroke-dasharray=\"60\" stroke-dashoffset=\"20\"><animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 12 12\" to=\"360 12 12\" dur=\"0.8s\" repeatCount=\"indefinite\"\/><\/circle><\/svg>\n                <\/span>\n            <\/button>\n        <\/div>\n\n    <\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6840","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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